Privacy Policy

1. Scope of This Privacy Policy

This policy applies to personal information that UTILITEQ CONTRACTORS LLC handles through this website, through email and telephone enquiries, through project correspondence, and through the normal conduct of a systems design and utility technology contracting business. It does not apply to third party websites that we link to, nor to information that we process solely on behalf of a customer under a written services agreement that contains its own data protection terms.

Where a customer engages the Company to design, build or commission a system, that customer is usually the party that decides why personal information is processed, and the Company acts on the instructions of that customer. In those situations the customer privacy notice governs, and this policy describes only the information that the Company handles for its own business purposes. If you are an employee of a customer and you have questions about project records that contain your details, please raise those questions with your own organisation first.

We may operate additional notices for particular services, events or regions. Where a specific notice applies, it supplements this policy and, if there is a conflict, the specific notice takes precedence for the matter it covers.

2. Information We Collect

The categories of personal information we may collect include contact details such as a name, job title, employer, email address, postal address and telephone number. We collect the contents of the messages you send us, including project descriptions, site addresses and any attachments you choose to provide. When you call the project desk, we may keep a record of the call, including the time, the number used and a summary of the discussion.

Technical information is collected automatically when you use the site. This can include the internet protocol address associated with your connection, the browser and device type, the operating system, the pages you view, the time and duration of each visit, and the referring address that brought you to the site. This technical information is used in aggregate to keep the website working and to understand which pages are useful.

Where a project requires it, we may collect information connected to site access, such as sign in records at a gate, safety induction confirmations, photographs taken in the field, and coordinates of buried utilities. Field records are handled as project documentation and are subject to the retention and security practices described below. We do not intentionally collect sensitive categories of personal information such as health data, biometric data or precise geolocation for marketing purposes, and we ask that you do not send such information through the website form.

3. How We Collect Information

We collect information directly from you when you complete the contact form, send an email, telephone the project desk, subscribe to a notice, or correspond with our staff. We collect information automatically through the operation of the website, using standard server logs and any measurement tools that are active on the page. We may also receive information from third parties, for example when a referring partner or a customer provides your details as part of a project introduction, or when a public source is used to verify business contact information.

In the field, our crews may record the names and contact details of site representatives, witnesses to commissioning tests, and personnel who receive training. These records are created in the ordinary course of delivering contracting services and are kept as part of the project file. Sometimes the information reaches us without a direct request, such as when it appears in a forwarded email thread or a signed inspection form.

If you provide personal information about another person, you confirm that you are authorised to do so and that the person concerned has been told how the Company will use the information as described in this policy.

4. Why We Use Personal Information

We use personal information to respond to enquiries, prepare estimates, schedule site walks, issue proposals and deliver contracted services. We use it to communicate about active projects, to arrange access and permits, to coordinate crews and suppliers, and to provide the documentation that a project requires at handover. We use contact details to send invoices, reminders and warranty information, and to follow up on completed work.

We use technical and aggregated information to operate, secure and improve the website, to diagnose faults, to protect against misuse, and to measure whether visitors find the content they need. We may use business contact details to share updates about our services, new capabilities or industry matters, always with a straightforward way to opt out of those communications.

We also use information to meet legal, tax, safety and insurance obligations, to investigate incidents, to resolve disputes, to enforce our agreements, and to protect the rights, property and safety of the Company, our personnel, our customers and the public. Where information is used for a new purpose that is not described here, we will provide notice and, where required, obtain consent before that use begins.

5. Legal Bases for Processing

Where data protection law requires a legal basis for processing, the Company relies on several. We process information to perform a contract or to take steps at your request before entering a contract, for example when you ask us to prepare a proposal or deliver a service. We process information for our legitimate business interests, including responding to enquiries, running the website securely, improving our services and communicating with existing customers, provided those interests are not outweighed by your rights.

We rely on consent where the law requires it, such as for certain marketing communications or non-essential cookies. Consent can be withdrawn at any time, and withdrawal does not affect processing that happened before the withdrawal. We process information to comply with legal obligations, including tax, accounting, employment, health and safety and public utility regulations that apply to contracted works. In limited circumstances we process information to protect vital interests, for example to respond to an emergency at a site, or for the establishment, exercise or defence of legal claims.

6. Cookies and Similar Technologies

The website may use cookies and similar storage technologies to keep the site functioning and to remember basic preferences. Cookies are small text files placed on your device by the browser when you visit a page. Essential cookies support security, form handling and load balancing. Preference cookies remember choices such as a dismissed notice. Measurement cookies, where used, help us understand how the site is used so that we can improve it.

Where non-essential cookies are used, we ask for consent in advance and provide a way to change that choice. You can also control cookies through your browser settings, including blocking or deleting them. Blocking essential cookies may affect how the site behaves. For more detail about the specific cookies that may be set, please contact the project desk and we will provide the current list.

Some browsers offer a do not track signal. Because there is no common industry standard for how such signals should be interpreted, the website does not currently respond to them. We do not use cookies to build advertising profiles of individual visitors.

7. Analytics and Site Measurement

We may measure website usage to understand which pages are read, how visitors arrive and where they leave. This measurement is used to improve content, fix broken journeys and plan future material. The reports we review are generally aggregated and do not identify individuals. Where a measurement tool would identify a device, we configure it to reduce the amount of personal data collected and to respect any consent preference that applies.

Server logs are retained for the period needed to operate and secure the site. These logs help us detect attempts to breach the site, diagnose errors and understand traffic patterns. We do not sell analytics data, and we do not combine it with information from unrelated sources to build personal profiles for advertising.

8. How We Share Information

We share personal information only where it is necessary and appropriate. We may share it with our own personnel and authorised contractors who need it to do their jobs, with suppliers and subcontractors who support a project, with professional advisers such as accountants, insurers and lawyers, and with the customer or utility that owns the asset concerned. We may share information with public authorities where the law requires it, where a permit or inspection demands it, or where it is needed to protect safety at a site.

If the Company is involved in a merger, acquisition, financing, reorganisation or sale of assets, information may be transferred as part of that transaction. We will require the receiving party to honour this policy or to provide notice of any material change. We do not sell personal information, and we do not rent contact lists to unrelated third parties for their own marketing.

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for example statistics about the number of enquiries received in a period or the range of services requested.

9. Service Providers and Contractors

The Company works with service providers for website hosting, email, information technology support, accounting, insurance and field equipment. These providers receive personal information only to the extent needed to perform their function. We require them by contract to protect the information, to use it only for the agreed purpose, and to return or delete it when the engagement ends.

Where a service provider processes information outside the country in which it was collected, we take reasonable steps to ensure that appropriate safeguards apply. These steps may include contractual commitments, assessment of the provider security programme, and limiting the information shared to what the task genuinely requires.

10. Field Data, Site Images and Project Records

Contracting work generates records that can include personal information. Examples include sign in sheets at a gate, safety briefing attendance, photographs of a work area that happen to show people, and commissioning records that name the technicians who witnessed a test. These records are created to deliver the work safely, to prove that tests were performed, and to support warranties, maintenance and dispute resolution.

Site photographs are used for engineering, progress and safety purposes. We take reasonable care not to publish images of identifiable individuals without a proper basis. Project records are stored with the associated drawings and test results and are retained for the periods described in the retention section below.

11. How Long We Keep Information

We keep personal information only as long as it is needed for the purpose for which it was collected, plus any period required by law. Enquiry records that do not become projects are generally kept for a modest period so that we can follow up and then removed. Project records, including commissioning documentation, as-built drawings and training records, are kept for a longer period because they support warranties, maintenance and the safe operation of the installed systems.

Financial and tax records are kept for the period required by applicable law. Safety and incident records are kept for the period required by workplace regulation and insurance practice. When a retention period ends, we delete, anonymise or archive the information in a secure manner. If information is held in backups, it is removed according to the backup rotation schedule and is not used for any other purpose in the meantime.

12. How We Protect Information

The Company uses administrative, technical and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. These safeguards include access controls that limit information to personnel who need it, password and authentication discipline, device and network protection, secure handling of field devices, and training for staff on privacy and information security responsibilities.

No method of transmission over the internet and no method of storage is completely secure. We cannot promise absolute security, but we work to reduce risk and to respond quickly when an issue is identified. If a breach affecting personal information occurs, we will investigate, take remedial action and notify affected parties and authorities as required by applicable law.

You also have a role in protecting information. Please use a secure network when sending sensitive material, take care with attachments, and avoid sharing credentials. If you believe your interaction with the Company has been compromised, contact the project desk immediately using the details at the end of this policy.

13. Your Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These can include the right to know what information we hold, the right to request a copy, the right to correct inaccurate information, the right to request deletion in certain circumstances, the right to restrict or object to certain processing, and the right to withdraw consent where consent is the basis for processing.

You may also have the right to receive information in a portable format, to object to direct marketing at any time, and to lodge a complaint with a supervisory authority. To exercise a right, contact the project desk using the details at the end of this policy. We will verify your identity before acting, respond within the period required by law, and explain any lawful reason why a request cannot be fully met.

You can opt out of marketing messages by using the unsubscribe method provided in the message or by contacting us directly. Opting out of marketing does not prevent us from sending service messages about an active project, an invoice or a safety matter.

14. Privacy for Children

The website and the services of the Company are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to the Company, please contact us so that we can investigate and remove the information promptly.

Where a project takes place at a school or a site that young people attend, our crews follow the access and supervision rules set by the site operator. Any personal information created in that context is limited to what the work requires and is handled under the applicable project agreement.

15. Links to Other Websites

The website may link to resources operated by other organisations, including utilities, regulators and industry bodies. Those websites are not controlled by the Company, and their privacy practices may differ from ours. We encourage you to read the privacy notice of any site you visit. The Company is not responsible for the content or the privacy practices of third party sites.

A link from our site does not imply endorsement of the linked organisation, and a link to our site from another website does not mean that we endorse that website. If you believe a link on our site is inappropriate or broken, please report it to the project desk.

16. International Visitors and Transfers

The Company is based in the United States and operates primarily from Utah. If you visit the site or contact us from another country, your information may be transferred to and processed in the United States, where privacy law may differ from the law in your home jurisdiction. By using the site or sending information to us, you understand that this transfer may occur.

Where a transfer requires additional safeguards, we take reasonable steps to put them in place. These steps can include contractual protections, limiting the data transferred to what the purpose requires, and selecting providers that maintain recognised security and privacy controls. Questions about transfers can be directed to the project desk.

17. Notice for California Residents

Residents of California may have additional rights under California privacy law. These can include the right to know the categories and specific pieces of personal information collected, the right to know the sources and purposes, the right to request deletion, and the right to be free from discrimination for exercising a privacy right. The Company does not sell personal information as that term is commonly understood.

To make a request, contact the project desk using the details at the end of this policy. We will verify the request using information we already hold and will respond within the timeframe required by law. An authorised agent may submit a request on your behalf where the law permits, and we may ask for proof of authorisation.

18. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, legal requirements or industry standards. When we make a material change, we will update the effective information on this page and, where appropriate, provide additional notice. The version published on this page is the current version and replaces earlier versions.

We encourage you to review this policy periodically. Continued use of the website after an update indicates that you have had the opportunity to read the revised policy. If you do not agree with a change, please stop using the site and contact the project desk with any questions.

19. How to Contact Us

Questions, requests and complaints about this policy or about the handling of personal information should be directed to the project desk of UTILITEQ CONTRACTORS LLC.

We take privacy questions seriously and will work with you to resolve any concern. If you are not satisfied with our response, you may have the right to contact the privacy regulator in your jurisdiction.